Client commitments

 

Our firm is dedicated to serving you professionally and ethically. In striving to do so, we make the following commitments to you:

 

1. We shall hold strictly confidential all conversations and other communications with you, and all information that we receive from you during the course of our dealings. We will not reveal your confidences or secrets without your consent.


2. We will pursue your work conscientiously and without delay. In turn we will need your full and timely cooperation to help represent you. However, we may not be able to control every aspect of the work, particularly with respect to the involvement of other parties and the nature of the legal system. We welcome your suggestions and requests for information.


3. We will charge you reasonable fees. We will delegate work efficiently in order to control costs. We will provide timely statements that accurately and completely show what work we have performed and the cost of that work.


4. We will meet with you at your request to discuss our services and fees. If you are dissatisfied with our services or if you feel we have failed to meet any of these commitments, we ask you to call the lawyer involved in your work to discuss the matter. We will try very hard to honestly and fairly address your concerns.

 

5. Client correspondence will be handled promptly upon receipt.


6. Billing problems or questions will be resolved promptly. All charges and expenses will be explained in detail as early as possible. You will be fully and continuously briefed on all unanticipated charges or budget overages. Your attorney will personally review the first bill with you to be sure all items are clear and understandable. Bills will be sent in a timely manner.


7. We will always welcome your feedback and input.

 

WE WILL ALWAYS BE AS ACCESSIBLE AS POSSIBLE.

 

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